It makes me smile when I hear about peoples concerns with worms being shipped across the country.   There is a commonly held misperception that worms won’t make it longer than a day or two in shipping.

Packed PROPERLY (Some proprietary information here), our worms hold up incredibly well in transit.

How well?

BELIEVE IT OR NOT, WE’VE HAD SHIPMENTS IN TRANSIT FOR 30 DAYS +, AND THE WORMS WERE ACTIVE AND HEALTHY!

Here’s a note from a Canadian customer that I received this evening.  Peter had his package delayed in customs due to the holidays.   Fortunately, these long delays are rare!

Hello, just to let you know they arrived and they are in beautiful shape.  Hard to believe they’ve been packaged for almost three weeks, I never would have guessed. – Peter

Normally, about the only thing that will harm our worms are packages left outside or in a mailbox.    We take extra precautions by sending out an email explaining this to every customer that purchases worms.

Now you know why I smile when people ask about a 3-4 day shipment across the country.

Buying products over the net can be challenging.  When buying LIVE ANIMALS, you put your trust in the seller that the seller knows what he is doing, knows how to properly and safely ship product, and has good quality product. 

Even in this economy, most people aren’t necessarily worried about the cheapest product.   What they want, expect, and deserve is VALUE!   I’m old enough to remember when Customer Service actually meant something, and I’ve built my business based on providing great products at fair prices.  The end result, GREAT VALUE!   Nobody remembers that they saved $3 on a worm purchase.  What they DO remember is receiving a box of worms that exceeded their expectations.  They also remember sending an email with a question, and having it answered professionally THE SAME DAY!

You are probably wondering what sparked today’s blog?  It’s customer emails like the ones received today(See below) that remind me that although my business has grown to the point where I’m now one of the largest players in the industry, my goal is to give the same service as when I was excited to sell a pound or two of worms.

 

“These worms were Head & Shoulders above the quality of the ones I received last year from another source.  I will recommend you to friends!!”

-Sandy B

 

 ”I ordered a compost bin and worms from you and I received them today at 11:21am.  I just wanted to say that was a really speedy delivery and thank you.”  

-Danyelle B 

 

“I put all my worms in my back yard compost piles and forgot about my pile in
the side yard, so I’m ordering more.  I also want to share some with my
nieghbor, who is also an avid gardner.  He thinks I’m exaggerating when I
told him the Jumpers are a lively bunch…really lively….Have a safe day”.

-Linda S