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Policies

Payment Policy
We use Paypal to process our orders. You do not need to open a Paypal account to pay by Paypal.  Any major credit card will do.  Cards are securely processed  through the Paypal website.  It’s quick and simple.

Live Delivery Guarantee
Our worms are guaranteed to be delivered alive.  In the case of the worms not arriving alive, we will either refund your money or reship the worms to you.  Since we want your worms to arrive in good condition, we may delay shipments if the weather conditions are extremely hot or cold.

For the Live Guarantee to be valid, the worms have to be signed for and accepted on the first delivery attempt.  Please make sure that someone is at your address to receive the delivery.  If nobody will be available to accept the worms,  just let me know when you are ordering to write, “HOLD AT POST OFFICE FOR CUSTOMER PICKUP” on the outside of your box.  We will then guarantee the worms for 24 hours at the Post Office, allowing you plenty of time to pick up your worms.

Failure to accept the worms on the first delivery, or failure to pick up the worms within 24 hours at the post office will void the Live Arrival Guarantee.

Shipping Methods
We normally ship via USPS 2-3 Day Priority Shipping.  Worm orders
received and paid for by Saturday will be shipped the following Tuesday.
Occasionally, when orders are extremely heavy, we may ship on both Tuesday and Wednesday, allowing us an extra day to harvest.

Canada Shipments
We are one of the few worm company’s that will ship to Canada.  Our worm prices are the same whether you live in the USA or Canada.  We only charge extra for postage,  making this a great deal, as worms routinely sell for more money in Canada. Although our expert packaging allows worms to be held in customs for 5-8 days with no problems, once our worms reach customs, we no longer have control of the packages.  Because of this, we can only guarantee our worms to reach the Canadian Border. Although we have never experienced a problem shipping to Canada, There is no Live Arrival Guarantee on Canadian Shipments.   Additionally, worms shipped to Canada may take up to 2 weeks for delivery.

Worms Received
Please understand that You are responsible for the care and condition of the worms once received. We make every effort to satisfy our customers. Please let us know immediately upon receiving the product if there are any problems with your order.

We will consider that the worms have been delivered alive unless we are notified within 3 hours of the time that the carrier scans or enters them in as delivered.
Please do not dispose of the worms or the original package until you contact us. Do not refuse the delivery.