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Policies

Payment Policy
We use Paypal to process our orders. You do not need to open a Paypal account to pay by Paypal.  Any major credit card will do.  Cards are securely processed  through the Paypal website.  It’s quick and simple.

Live Delivery Guarantee
Our worms are guaranteed to be delivered alive.  In the case of the worms not arriving alive, we will either refund your money or reship the worms to you.  Since we want your worms to arrive in good condition, we may delay shipments if the weather conditions are extremely hot (over 90 degrees) or cold (Under 32 degrees).

For the Live Guarantee to be valid, the worms have to be personally received on the first delivery attempt.  Personally received means that someone is at your address to receive the delivery, and actively available to meet the carrier at the door to receive the live product.

DO NOT ASSUME your carrier will ring your doorbell or knock.  When this happens, your live worms may be left on your porch or in your mailbox even though someone was at the address, voiding the live arrival guarantee.

This is 100% the responsibility of the buyer, and if tracking shows that the product was not personally received at the time of delivery, all live arrival guarantees are void.

If nobody will be actively available to accept the worms, just let me know when ordering to write, “HOLD AT POST OFFICE FOR CUSTOMER PICKUP” on the outside of your box.  We will then guarantee the worms for 24 hours at the Post Office, allowing you plenty of time to pick up your worms.

Failure to personally accept the worms on the first delivery, or failure to pick up the worms within 24 hours at the post office will void the Live Arrival Guarantee.

Shipping Methods
We normally ship via USPS 2-3 Day Priority Shipping.  Worm orders
received and paid for by Saturday will be shipped the following Monday or Tuesday.  Occasionally, when orders are extremely heavy, we may ship on both Tuesday and Wednesday, allowing us an extra day to harvest.

Canada Shipments
Because of customs delays we no longer ship live to Canada.   We do ship Worm Inns to Canada, but realize that these shipments may take up to 2 weeks for delivery.

Worms Received
Please understand that You are responsible for the care and condition of the worms once received. We make every effort to satisfy our customers. Please let us know immediately upon receiving the product if there are any problems with your order.

We will consider that the worms have been delivered alive unless we are notified within 3 hours of the time that the carrier scans or enters them in as delivered.

All claims require pictures clearly representative of the claim.
Please do not dispose of the worms or the original package until you contact us. Do not refuse the delivery.